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AU support services are available Mon to Fri from 8:30 a.m. to 4:30 p.m. (MST). It is now 09:32 pm (MST). See important calendar dates
Due to the COVID-19 pandemic, AU has temporarily closed telephone services.
Office Hours at all locations:Mon to Fri from 8:30 a.m. – 4:30 p.m (MST)
It is the student's responsibility to register by the course registration deadline and ensure that all pre-requisite requirements are fulfilled. If a student registers in a course for which he/she is not eligible, the registration may be cancelled and the tuition fee—less the withdrawal processing fee—will be refunded.
The program is offered during three semesters each year. Students participate in paced learning activities that require completion of course work on a fixed schedule. All course work should be completed during the semester periods. Extensions to these timelines may be granted, if circumstances warrant.
In exceptional circumstances, and where the course instructor concurs, students may be assigned a grade of "Incomplete" (INC). This allows students to take one additional month to complete and submit the course work. In order for students to extend their course work, they must submit the course extension form and fee for approval. One month after the original course completion date, a final grade will be assigned to the course based on the assignments completed before that date. If no assignments have been submitted, a final grade will be assigned based on the course work received as of that date. Normally this will result in a grade of F being assigned.
Students may withdraw from a course up until one month before the end of the session (refer to the GCAP website for the current Academic Schedule). Students who withdraw from a course anytime after their course registration is finalized and up until one month after the course start date, will have the record of registration deleted from their official transcript and will be refunded the course tuition less the Course Withdrawal Processing Fee. Course materials should not be returned, as there will be no additional refund. Students who withdraw from a course after the first month of the course start date and before the last month of the course will have their official record and transcript indicate that they withdrew without credit, and without prejudice or academic penalty (W). Students who withdraw within the final month of a course will have their official record and transcript indicate withdrawal failure (WF). No fees will be refunded for students withdrawing after the first month of a course.
Normally a student will only be allowed to withdraw from a core course two times (non-medical) before being asked to leave the program. Continued enrolment and withdrawing from a course—in particular a core course—is interpreted as the inability to successfully meet the academic requirements of the program.
Students, instructors, and faculty are required to abide by the Code of Ethics and the Standards of Practice of the Canadian Counselling and Psychotherapy Association.
All courses will be graded using the Alpha/4.0 grading scale (effective September 1, 2004).
Please review the Graduate Grading Policy and Academic Records FAQ for more information on grading scales.
Information effective September 1, 2019 to August 31, 2020.
Updated by Student & Academic Services