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Open, Flexible, and Everywhere
AU support services are available Mon to Fri from 8:30 a.m. to 4:30 p.m. (MST). It is now 09:42 pm (MST). See important calendar dates
Due to the COVID-19 pandemic, AU has temporarily closed telephone services.
Office Hours at all locations:Mon to Fri from 8:30 a.m. – 4:30 p.m (MST)
It is your responsibility to be aware of all deadlines and regulations pertaining to your degree. The official sources of this information are the Undergraduate Calendar and the Graduate Calendar. Review your program, course and graduation requirements regularly.
Deadline information is available online.
You will communicate with your instructor using the mail program in your course. Your assignments will be submitted to your instructor by course mail attachment through the assignment drop box in Moodle.
AU will occasionally contact you by email, which is our primary method of communicating with students, so we will need your current email address. This should not be a shared address, as some communication will be confidential. Remember to update our office if and when your email address changes.
Please note: If you are using a Hotmail account, you may not receive emails reliably. We strongly recommend that you provide an alternative email address. It is your responsibility to ensure that you are using a reliable address which allows regular communication with the university.
You will receive a student identification number that will be used throughout the course of your studies with Athabasca University. Your ID number is used when accessing your online courses. It is also your student identification when communicating with Athabasca University (for example, course registration forms, telephone messages, and email messages). This number should be treated as confidential information and should not be shared with anyone else.
Your Athabasca University student ID number is also used to log into the Office of the Registrar Online Services. This important site is used for admission and course registration purposes, modification of contact information, and access to your myAU Graduate Student Portal. The myAU Graduate Student Portal is another important site where you may can check on your progress, and obtain other program information.
You may access your online course on the first day of the course, but not before. Each course is password-protected.
Updated July 30, 2019 by Student & Academic Services