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Open, Flexible, and Everywhere
AU support services are available Mon to Fri from 8:30 a.m. to 4:30 p.m. (MST). It is now 09:14 pm (MST). See important calendar dates
Due to the COVID-19 pandemic, AU has temporarily closed telephone services.
Office Hours at all locations:Mon to Fri from 8:30 a.m. – 4:30 p.m (MST)
The Faculty of Health Disciplines delivers course material using a web-based system. In order to access the courses, complete assignments, and communicate with instructors and other students, each student must own or have ready access to basic computer hardware and software.
Windows PCs are the primary equipment supported by Athabasca University's Helpdesk but limited assistance for other hardware and software platforms is offered. Students are responsible for their own communication costs such as long distance telephone charges and subscriptions to an internet service provider, or any other communications service requirements.
Students are solely responsible for arranging to purchase and maintain the required computer system and should have a contingency plan in the event of system failure. If you have not already purchased a computer, you may want to consider obtaining a laptop. While computer lab access will be provided at the summer institutes, you may find it more convenient to have immediate access to you own computer. Students are expected to be able to use computer-mediated communications for the following purposes:
You may access the online database system using any of the Recommended Browsers. You must allow/enable pop-ups to be able to smoothly operate with this system. Please follow the steps below to enable/allow pop-ups.
Athabasca University's Computing Services Help Desk will provide technical/usage support for online learning. If you have any problems using the online learning platform, you may contact the Athabasca University Help Desk and identify yourself as a Faculty of Health Disciplines student.
Help Desk Contact Info
Updated July 30, 2019 by Student & Academic Services