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Athabasca University

Technical Requirements

The Faculty of Health Disciplines delivers course material using a web-based system. In order to access the courses, complete assignments, and communicate with instructors and other students, each student must own or have ready access to basic computer hardware and software.

Required System

Windows PCs are the primary equipment supported by Athabasca University's Helpdesk but limited assistance for other hardware and software platforms is offered. Students are responsible for their own communication costs such as long distance telephone charges and subscriptions to an internet service provider, or any other communications service requirements.

PC MAC
Minimum Hardware Requirements PC with 1 GB RAM or higher Power PC (or higher)
2 GB memory or higher 2 GB memory or higher
20 GB free disk space 20 GB free disk space
DVD Reader DVD Reader
Colour monitor with
1024x768 screen resolution
Colour monitor with
1024x768 screen resolution
High-bandwidth internet connection (ADSL, cable or satelite) High-bandwidth internet connection (ADSL, cable or satelite)
Mouse Mouse
Sound Blaster or equivalent sound card and speakers Printer
32 MB or more video RAM
Laser color Printer
PC MAC
Minimum Software Requirements Microsoft Windows XP, Vista or 7 Mac OS X or higher
MS Office 2007 (or higher version) - MS Word, Excel, PowerPoint MS Office 2008 - MS Word, Excel, PowerPoint
Mozilla Firefox latest version (21 or more) Internet Explorer 11 or higher* Mozilla 21 or higher*
Current anti-virus program, Acrobat Reader, and Quick Time / Windows Media player for both audio and video Current anti-virus program, Acrobat Reader, and Quick Time / Windows Media player for both audio and video

Students are solely responsible for arranging to purchase and maintain the required computer system and should have a contingency plan in the event of system failure. If you have not already purchased a computer, you may want to consider obtaining a laptop. While computer lab access will be provided at the summer institutes, you may find it more convenient to have immediate access to you own computer. Students are expected to be able to use computer-mediated communications for the following purposes:

  • creating course assignments in various format,
  • instructor-student and student-student interaction in computer conferences,
  • email,
  • file transfer or file attachment of assignments,
  • interaction and feedback on joint student projects,
  • accessing audio and video materials, and
  • accessing electronic databases (library resources, Web resources).

Allowing Pop-Ups

You may access the online database system using any of the Recommended Browsers. You must allow/enable pop-ups to be able to smoothly operate with this system. Please follow the steps below to enable/allow pop-ups.

In Internet Explorer In Mozilla
  • On the top menu, choose the "Tools" option;
  • In the drop down menu, choose "Pop-up Blocker;"
  • Select "Pop-Up Blocker Setting;"
  • In the "Address of Web site to allow, type: gcap.athabascau.ca;
  • Click on the "Add" button and then ensure that this site is added to the list;
  • Click on the "Close" button.
  • On the top menu, choose the "Tools" option;
  • In the drop down menu, choose "About Popup Bocking;"
  • Click "Yes" when asked "Would you like to block popups and set preference now;"
  • In the Popup Windows screen, click on "Allowed Sites;"
  • Type gcap.athabascau.ca in the text box of "Allow popups from the following web sites;"
  • Click on the "Add" button;
  • Click on the "OK" button.

Plugins

Technical Support

Athabasca University's Computing Services Help Desk will provide technical/usage support for online learning. If you have any problems using the online learning platform, you may contact the Athabasca University Help Desk and identify yourself as a Faculty of Health Disciplines student.

Help Desk Contact Info

  • Computing Service Help Desk website
  • Phone: 780-675-6405
  • Toll-free: 1-800-788-9041 ext. 6405 (North America)

Updated August 19 2015 by Student & Academic Services

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